Last Updated: 10 August 2026

At MLYN, we are committed to providing our customers with quality products and a reliable shopping experience. We carefully inspect and pack our products before dispatch. However, in some cases, a product may arrive damaged, broken, defective, or different from what was ordered.

This Return & Refund Policy explains the conditions, eligibility requirements, and complete process for requesting a return or refund from MLYN.

Please read this policy carefully before placing an order or submitting a return request.

1. Return Eligibility

Customers may request a return only when the product qualifies under the conditions mentioned in this policy.

A return request must be submitted within 7 days from the date of delivery. Requests received after the completion of 7 days from the delivery date may not be accepted.

Customers are advised to inspect their order immediately after receiving it. If there is any visible damage, defect, breakage, or other issue, please contact MLYN as soon as possible rather than waiting until the end of the return period.

The return period will be calculated according to the delivery date recorded in our order or delivery system.

2. When Can You Request a Return?

A return may be requested in the following situations:

• The product was received broken or damaged.
• The product has a manufacturing defect or fault.
• The product received is different from the product ordered.
• An important item, component, or accessory included with the order is missing.

A return request based only on a change of mind, personal preference, or the customer no longer wanting the product may not be accepted.

All return requests are subject to review and verification by MLYN.

3. Refund Eligibility

A refund will be provided only for eligible products that are confirmed to be damaged, broken, defective, or incorrectly supplied, subject to verification.

Receiving a damaged product does not mean that a refund will be automatically issued. MLYN may first review the evidence provided by the customer and inspect the returned product where required.

If the reported issue is confirmed and the product satisfies the conditions of this policy, the refund will be processed according to the procedure described below.

4. How to Request a Return

Customers can follow these steps to submit a return request:

Step 1: Contact MLYN through the customer support contact details provided on our website.

Step 2: Provide your order number, name, contact details, and reason for requesting the return.

Step 3: Clearly explain the problem with the product.

Step 4: Provide clear photographs or videos of the product and the issue, if requested.

Step 5: Wait for confirmation from MLYN regarding whether your return request has been approved.

Please do not send the product back before receiving return instructions or confirmation from MLYN.

5. Information Required for a Return Request

To help us process your request efficiently, you may be required to provide the following information:

• Order number or order ID
• Customer name
• Registered mobile number or email address
• Product name
• Reason for return
• Clear photographs of the product
• Photographs of visible damage or defect
• Photographs of the product packaging and shipping label, where applicable
• Video evidence, where necessary

Providing complete and accurate information can help reduce the time required to review your request.

6. Damaged or Broken Products

If your product arrives damaged or broken, please report the issue within 7 days of delivery.

Customers should take clear photographs or videos showing the damaged area, complete product, packaging, and shipping label where applicable. This information may be used to determine whether the damage occurred before or during delivery.

MLYN may request additional information if the submitted evidence is insufficient.

If the claim is approved, MLYN will provide instructions regarding the return or collection of the product. A refund will be processed after the returned product has been received and verified, unless MLYN confirms that returning the product is not required.

7. Defective or Faulty Products

If you receive a product that has a manufacturing defect or other qualifying product-related fault, you may contact MLYN within 7 days of delivery.

Please provide a detailed explanation of the problem along with photographs or videos where appropriate.

The product may be inspected after it is returned. Damage caused by improper use, mishandling, modification, washing, alteration, accidents, or normal wear and tear may not qualify for a refund.

8. Wrong Product or Missing Items

If you receive a product that is different from the product ordered, or if an important item or component is missing, please contact MLYN within 7 days of delivery.

When submitting your request, provide your order details and clear photographs of the product received and its packaging.

After verification, MLYN will provide appropriate instructions regarding the return or resolution of the issue.

Customers should not use, alter, wash, or modify the product after discovering that the wrong product has been delivered.

9. Product Condition and Packaging

For an approved return, the product should generally be returned in the condition in which it was received.

Where applicable, please retain the original product packaging, tags, labels, accessories, invoices, and other items supplied with the order.

The product should not be intentionally damaged or modified after delivery.

If the condition of the returned product is substantially different from the condition reported in the return request, MLYN may review the case again and may reject the refund where the applicable return conditions are not satisfied.

10. Return Approval and Verification Process

After receiving your return request, MLYN will review the information and evidence provided.

The process may include:

Step 1: Review of the customer’s return request.

Step 2: Verification of the order and delivery details.

Step 3: Review of photographs or videos provided by the customer.

Step 4: Approval or rejection of the return request.

Step 5: Return instructions or product collection arrangements, where applicable.

Step 6: Inspection of the returned product after it reaches MLYN.

Step 7: Final confirmation of refund eligibility.

A return approval at the initial stage does not necessarily mean that the refund has been approved. The returned product may still need to pass the final inspection.

11. Return Shipping and Collection

Once a return request has been approved, MLYN will provide the customer with the applicable return instructions.

Depending on the circumstances and availability of the service, the product may be collected from the customer’s address or the customer may be required to ship the product using the instructions provided by MLYN.

Customers should pack the product securely to prevent additional damage during transportation.

Do not send a product to any address without receiving return instructions from MLYN.

MLYN may not be responsible for products sent to an unauthorized address or returned without following the provided instructions.

12. Inspection of Returned Products

Once the returned product is received, MLYN may inspect it to confirm the issue reported by the customer.

The inspection may include checking:

• Product condition
• Reported damage or defect
• Product identity
• Order details
• Packaging and accessories
• Whether the reported issue matches the condition of the returned product

If the product is found to qualify under this policy, the refund process will be initiated.

If the product does not meet the applicable requirements, MLYN may reject the refund request.

13. Refund Processing

Once the returned product has been successfully verified and the refund has been approved, MLYN will initiate the refund.

Refunds will generally be processed through the original payment method used to place the order, wherever possible.

After MLYN initiates the refund, the amount may take additional time to appear in the customer’s account depending on the payment gateway, bank, card issuer, or other financial institution.

MLYN does not control processing times imposed by third-party payment providers.

14. Situations Where a Refund May Be Rejected

A refund or return request may be rejected in situations including, but not limited to:

• The request was submitted after the 14-day return period.
• The product does not have a qualifying defect or damage.
• The product was used, washed, altered, or modified after delivery.
• The product was damaged due to improper handling or misuse.
• The returned product does not match the product associated with the order.
• Required accessories, tags, packaging, or components are missing where applicable.
• The evidence provided does not support the reported issue.
• The product fails the return inspection.
• The return was sent without following the instructions provided by MLYN.

MLYN reserves the right to make the final determination regarding eligibility based on the available evidence and the terms of this policy.

15. Important Conditions and Policy Updates

By placing an order through the MLYN website, customers acknowledge and agree to the terms of this Return & Refund Policy.

The 14-day return period is strictly applicable unless MLYN specifically states otherwise. Customers should therefore inspect their orders promptly after delivery and report any eligible issue within the applicable period.

MLYN reserves the right to update, modify, or revise this Return & Refund Policy when necessary. Any changes will be published on this page, and the updated policy will apply to orders according to the terms stated in the revised policy.

For any questions regarding a return or refund, customers may contact MLYN using the customer support details available on the website.